Privacy Policy

Premier Boiler Solutions Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data when you use our website or services.

Who we are

Premier Boiler Solutions Ltd
Company Number: 16825158
Gas Safe no: 957376
Email: premierboilersolutions@gmail.com
Phone: 07951717095

Information We Collect

We may collect and process the following data:

Personal Information
Name
Email address
Phone number
Address and postcode
Property & Enquiry Information
Boiler type and condition
Installation requirements
Property details
Transaction Data
Products purchased
Payment details (processed securely via third-party providers)
Technical Data
IP address
Browser type
Device information
Usage Data
Pages visited
Time spent on site
Actions taken (quotes, purchases)

How We Use Your Data

We use your information to:

Provide and manage quotes
Process orders and installations
Communicate regarding your enquiry
Send reminders and follow-ups
Provide customer support
Improve our website and services
Comply with legal obligations

Marketing & Communication

By submitting your details, you agree that we may contact you via:

SMS
Email
Phone

This includes:

Quote follow-ups
Appointment reminders
Service updates

You can opt out at any time by replying STOP or contacting us directly.

Cookies & Tracking Technologies

We use cookies and tracking tools to improve your experience and measure performance.

This includes:

Google (Google Ads & Analytics)
Used to track website performance, conversions, and user behaviour.
Meta (Facebook & Instagram)
Used to track ad performance and remarketing campaigns.
Website Cookies
Used to remember user preferences and improve usability.

These tools may collect anonymised or identifiable data such as:

Pages visited
Actions taken
Device and browser information

You can control cookies through your browser settings.

Sharing Your Data

We do not sell your data.

We may share your data with trusted third parties including:

Finance Providers
If you apply for finance, your data will be shared securely with the selected provider.
Payment Processors
For secure handling of transactions via WooCommerce.
Service Providers
Contractors or systems required to complete your job.
CRM & Automation Systems
Used to manage enquiries, communication, and workflow automation.

All third parties are required to handle your data securely.

Payments

All payments are processed securely via WooCommerce and its integrated payment providers.

We do not store full card details on our servers.

Data Retention

We retain your data only as long as necessary to:

Fulfil our services
Meet legal requirements
Resolve disputes

Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction
Request deletion
Restrict processing
Object to processing

To exercise these rights, contact us at: [Your Email]

Data Security

We implement appropriate security measures to protect your data from:

Unauthorised access
Loss or misuse

Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy policies.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page.

Contact Us

If you have any questions about this policy, contact:

Premier Boiler Solutions Ltd
Email: premierboilersolutions@gmail.com
Phone: 07951717095