Privacy Policy
Premier Boiler Solutions Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data when you use our website or services.
Who we are
Premier Boiler Solutions Ltd
Company Number: 16825158
Gas Safe no: 957376
Email: premierboilersolutions@gmail.com
Phone: 07951717095
Information We Collect
We may collect and process the following data:
- Personal Information
- Name
- Email address
- Phone number
- Address and postcode
- Property & Enquiry Information
- Boiler type and condition
- Installation requirements
- Property details
- Transaction Data
- Products purchased
- Payment details (processed securely via third-party providers)
- Technical Data
- IP address
- Browser type
- Device information
- Usage Data
- Pages visited
- Time spent on site
- Actions taken (quotes, purchases)
How We Use Your Data
We use your information to:
- Provide and manage quotes
- Process orders and installations
- Communicate regarding your enquiry
- Send reminders and follow-ups
- Provide customer support
- Improve our website and services
- Comply with legal obligations
Marketing & Communication
By submitting your details, you agree that we may contact you via:
- SMS
- Phone
This includes:
- Quote follow-ups
- Appointment reminders
- Service updates
You can opt out at any time by replying STOP or contacting us directly.
Cookies & Tracking Technologies
We use cookies and tracking tools to improve your experience and measure performance.
This includes:
- Google (Google Ads & Analytics)
Used to track website performance, conversions, and user behaviour. - Meta (Facebook & Instagram)
Used to track ad performance and remarketing campaigns. - Website Cookies
Used to remember user preferences and improve usability.
These tools may collect anonymised or identifiable data such as:
- Pages visited
- Actions taken
- Device and browser information
You can control cookies through your browser settings.
Sharing Your Data
We do not sell your data.
We may share your data with trusted third parties including:
- Finance Providers
If you apply for finance, your data will be shared securely with the selected provider. - Payment Processors
For secure handling of transactions via WooCommerce. - Service Providers
Contractors or systems required to complete your job. - CRM & Automation Systems
Used to manage enquiries, communication, and workflow automation.
All third parties are required to handle your data securely.
Payments
All payments are processed securely via WooCommerce and its integrated payment providers.
We do not store full card details on our servers.
Data Retention
We retain your data only as long as necessary to:
- Fulfil our services
- Meet legal requirements
- Resolve disputes
Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction
- Request deletion
- Restrict processing
- Object to processing
To exercise these rights, contact us at: [Your Email]
Data Security
We implement appropriate security measures to protect your data from:
- Unauthorised access
- Loss or misuse
Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy policies.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page.
Contact Us
If you have any questions about this policy, contact:
Premier Boiler Solutions Ltd
Email: premierboilersolutions@gmail.com
Phone: 07951717095